privacy policy and cookies
- The protection of personal data privacy is a commitment of São LUIZ by Chef Vitor de Oliveira.
The protection of the privacy of personal data is a fundamental commitment of São LUIZ by Chef Vitor de Oliveira, towards the holder of personal data (also, "holder") who uses the digital platforms and email marketing management services São LUIZ by Chef Vitor de Oliveira. This document serves to explain what personal data we collect, for what purposes we use it, how we treat it, with whom we share it, how long we keep it, as well as how to get in touch in order to exercise your rights.
2. Who is the data controller?
São LUIZ by Chef Vitor de Oliveira is owned by GULAE Food Wine & Friends Lda Lda, with headquarters at Rua Dr Alberto Vidal, legal person number 517 559 579, is responsible for the processing of personal data of its customers and employees, within the scope of the GDPR.
3. Data Protection Officer
The email marketing provider used by São LUIZ by Chef Vitor de Oliveira has a Data Protection Officer (DPO or Data Protection Officer), who provides information and advice on issues related to processing, cooperating with the NDPC (National Data Protection Commission). Access to the Data Protection Officer of São LUIZ by Chef Vitor de Oliveira can be made by request through the e-mail address info@saoluiz.rest.
4. What kind of information does São LUIZ by Chef Vitor de Oliveira collect?
São LUIZ by Chef Vitor de Oliveira collects information in two different contexts:
- 1. Anonymous data is stored while the personal data subject or the management team of São LUIZ by Chef Vitor de Oliveira visits the digital platforms, with the aim of improving their operation, including optimising and prioritising content.
- 2. Personal data is provided voluntarily by the data subject when registering or subscribing. These are processed automatically, and the information of the personal data subject is collected in an encrypted and securely managed manner, in a national data centre (in Portugal).
5. Who is the personal data subject?
The holder of personal data is the natural/collective person to whom the data relates, who uses and/or has used the digital platforms and/or web marketing services offered by São LUIZ by Chef Vitor de Oliveira via the email marketing platform and to whom the natural/collective person has authorised the respective data management.
6. Rights of the personal data subject
The data subject may exercise the following rights:
- 1. Right to information: São LUIZ by Chef Vitor de Oliveira clearly states its policy at the time of account creation and/or registration or on any form;
- 2. Right to access and rectification: you can access and edit your data directly and autonomously by following the "edit" link available or request this action from the São LUIZ by Chef Vitor de Oliveira management team for this purpose;
- 3. Right to limit or object to the processing of your data: you have the possibility in each message to limit/oppose the "remove" link;
- 4. Right to be forgotten: you must request the total removal of your data by sending an email to info@saoluiz.rest with your identification and a request for removal.
7. Transmission of personal data
The provider of the email marketing platform used by São LUIZ by Chef Vitor de Oliveira is designed to dispense with outsourcing and has long been committed to "privacy by design", so there is no recurring transfer of data outside the platform. However, the platform used by the entity providing web marketing services to São LUIZ by Chef Vitor de Oliveira and its customers may, on occasion, transfer data to a country outside the EU in order to improve the functioning of the platform. In such cases, it will ensure that data transfers are carried out in strict compliance with applicable legal regulations.
8. How does the website and web marketing platform subscribed by São LUIZ by Chef Vitor de Oliveira process data?
1. Information we collect
a) Information collected voluntarily on certain parts of our Websites or Web Marketing Platform. For example, we may ask for name, email, mobile phone and/or data that identifies you to the platform in order to register for an authorised account of the company providing São LUIZ by Chef Vitor de Oliveira web marketing services or when subscribing/submitting an online form. We may also collect information such as your opinion, occupation and contact when you participate in events, surveys or publicity/marketing actions. In these cases you can always choose to add additional information on an optional basis, and we keep a copy of the data provided in these interactions. The personal information we request and the reason why we do so will be clearly explained at the time of the request.
b) The Information we collect automatically through our Websites: when you visit our websites we automatically collect certain device information, which for processing purposes is anonymised data. The information we collect may include IPs, operating system, browser type, browser activity and other information relating to aspects of the infrastructure used and how it interacts with our services/websites. This may be collected in log form or in the form of cookies (see 8.4).
c) The Information we collect automatically when sending communications (e.g. email, sms, push, etc.): when you receive a message from us or from the web marketing platform we subscribe to, we may automatically collect information that allows us to identify your interactions with it. The information we collect may include IPs, operating system, browser type, browser activity and other information related to aspects of the infrastructure used, for example mobile operator, time of receipt on mobile phone and terminal type. This may be collected in log form or in the form of cookies (see 8.4).
2. Use of personal information
a) The web marketing platform used by São LUIZ by Chef Vitor de Oliveira or the web marketing platform subscribed by it may use the information it collects for various reasons:
-in processing transactions and making accounts available via São LUIZ by Chef Vitor de Oliveira
-to respond to your requests in order to provide information or access to services when requested by you
-to manage the Websites, administration and security systems
-to improve the navigation and content of the platform/Websites
-to identify problems with servers, networks or IT equipment
-to provide, operate, optimise and maintain our services
-to send marketing information, taking into account your preferences - in recruitment processes in case you have applied for a position in the company prescribing the services of the platform subscribed by São LUIZ by Chef Vitor de Oliveira
-to compile statistical data on the use of our services in order to provide a better understanding of visitors' preferences
-to conduct research in order to develop/improve our products and services
-to personalise content on authorised websites and platforms
-to fulfil a contact or other legal requirements
In addition, we may combine personal information with other information in order to provide better targeting and personalisation of messages sent by the platform or a better browsing experience.
3. Public information and websites of others
a) Social networks and widgets. Our websites include integrations with various social networks, which may collect information such as IP or use cookie(s) in order to enable their correct functioning. We warn that in this case its use is not the responsibility of São LUIZ by Chef Vitor de Oliveira, and no privacy measure is guaranteed, given the technical impossibility of controlling third-party services.
b) Blog. We have our own blogs and blogs on our clients' websites. Any information included in comments is in the public domain and can be read by anyone with complete freedom. Any personal information you wish to have removed or changed should contact us to do so.
c) Websites of others. Our sites include links to other websites, for which we decline any responsibility. We warn that their use is not the responsibility of São LUIZ by Chef Vitor de Oliveira, and no privacy measure is guaranteed.
4. Cookies
The websites created by São LUIZ by Chef Vitor de Oliveira record cookies (text files) on the visitor's computer, which are used to count and personalise the visit. These cookies do not collect personal information and are only stored for the time necessary for the purpose for which they are intended. The recording of our cookies on the computer can always be controlled through the visitor's own browser.
a) On the website and services provided by the web marketing platform subscribed by São LUIZ by Chef Vitor de Oliveira we use the following cookies:
Essential - Without them, some features of our service (e.g. maintaining continuous customer access to your São LUIZ by Chef Vitor de Oliveira account) will not be able to function.
Performance and Functionality - These cookies are used to improve the performance and functionality of our websites but are not essential for their use. However, without them some features may become unavailable.
Personalisation and Navigation - These cookies analyse visitors' browsing in aggregate form so that we can improve it and always present them with the most relevant information and help to understand the responsiveness of communications. Typically the data collected is anonymised.
Advertising - Helps to show personalised ads to each visitor. For example, if you came to our website and showed interest in a certain feature, you may later see an advert about that feature on other websites or on your Facebook.
b) Other tracking technologies
The web marketing platform subscribed by São LUIZ by Chef Vitor de Oliveira uses similar technologies such as pixels ("clear gifs") in order to obtain a unique identifier. These small graphic elements allow us to recognise that someone has visited/viewed websites or communications sent by us. In addition, from time to time, we may also use technologies such as web beacons or other technologies that help us identify usage/browsing patterns, facilitate performance improvements or create new features. Whilst you do not have the ability to specifically switch off each of these tracking technologies, they can generally be switched off by declining to use cookies, thereby preventing them from working.
c) How can I control cookies?
Modern browsers allow you to block and delete installed cookies. Choose your browser to see the relevant instructions: Chrome(https://support.google.com/chrome/bin/answer.py?hl=es&answer=95647), Firefox (https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrearpreferencias?redirectlocale=es&redirectslug=habilitar-y-deshabilitar-cookies-que-los-sitios-we), Explorer Privacy Policy "São LUIZ by Chef Vitor de Oliveira" by GULAE Food Wine & Friends LdaLda(https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-deletemanage-cookies),Safari (https://support.apple.com/kb/ph21411?locale=es_ES), for other browsers please refer to their documentation.
5. What are the security procedures that ensure your data is protected?
The email marketing platform subscribed by São LUIZ by Chef Vitor de Oliveira is designed so that whenever personal information is collected or used, the data is encrypted using the SSL (Secure Socket Layer) protocol. This technology protects the data, namely from fraudulent interception and, as such, minimises the associated risk.
The email marketing service used by São LUIZ by Chef Vitor de Oliveira has a Reward Programme for the detection of bugs and vulnerabilities.
All maintenance/interventions and physical destruction are carried out by employees and managers of the email marketing platform subscribed by São LUIZ by Chef Vitor de Oliveira. The physical Data Centre where the data and services provided are stored is certified with the ISO/IEC 27001 Certificate of Conformity.
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6. How long does São LUIZ by Chef Vitor de Oliveira process and store your personal data?
1. The law requires data to be kept for a minimum period:
a) for one year: traffic data, location data this for the purpose of investigation, detection and prosecution of serious crime.
b) for 10 years: the data required for information to the Tax Authority.
2. São LUIZ by Chef Vitor de Oliveira processes personal data based on legitimate interest typically for:
a) improve, maintain and develop new technological concepts;
b) ensure the security of our services and websites;
c) marketing activities of the company.
São LUIZ by Chef Vitor de Oliveira keeps your personal data, always in accordance with the law, the guidelines and decisions of the GDPR or, as applicable, until you exercise your right of opposition, right to be forgotten or revoke your consent. However, all legal and contractual obligations defining these periods will always be observed.
7. Doubts
Any questions regarding this document should be directed to: https://www.saoluiz.rest/contactos/